Privacy Policy

AVHI Solutions ("AVHI", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of everyone who visits www.avhisolutions.com (the "Site") or contacts us through it.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices and rights available to you. It is designed to align with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, along with associated rules, as applicable to businesses operating in India.

Contact & enquiry details: when you submit our contact form, request a quote, or message us on WhatsApp, we collect information such as your name, email address, phone number, company or facility name, and the content of your message.

Usage data: like most websites, we may automatically collect limited technical information such as your browser type, device type, pages visited, and approximate location (derived from IP address) through standard web server logs or analytics tools, to help us understand how the Site is used.

We do not knowingly collect any sensitive personal data (such as financial account details, health records, or biometric data) through the Site.

We use the information you provide to respond to your enquiries, prepare quotations, coordinate product delivery and installation, provide after-sales support, and maintain records of our business communications with you.

We may also use aggregated or anonymised usage data to improve the Site's content, performance, and user experience. We do not use your contact details for unsolicited marketing without your consent.

We do not sell your personal information. We may share it with trusted third parties strictly to the extent needed to operate our business, including:

— Email delivery providers, used solely to send transactional messages such as quote confirmations and replies to your enquiries.

— Website hosting and infrastructure providers, who store the Site and any submitted form data on our behalf.

— Logistics, installation, or channel partners, only where necessary to fulfil an order or service you have requested.

— Legal or regulatory authorities, where disclosure is required by applicable law or to protect our legal rights.

Any third party that processes personal information on our behalf is required to handle it securely and only for the purposes we specify.

If you contact us via our WhatsApp Business number, your message and phone number are processed through WhatsApp/Meta Platforms, Inc.'s infrastructure, in addition to being used by our team to respond to you. Please refer to WhatsApp's own privacy policy for details of how they handle your information on their platform.

The Site may use cookies or similar technologies to remember your preferences (for example, whether you have already seen our WhatsApp contact tooltip) and to understand aggregate visitor behaviour through analytics. You can control or disable cookies through your browser settings; doing so may affect some Site functionality.

We retain enquiry and client information for as long as necessary to fulfil the purpose it was collected for, including any ongoing warranty, service, or legal record-keeping obligations, after which it is securely deleted or anonymised.

We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, or to withdraw any consent previously given. To exercise these rights, please contact us using the details below and we will respond within a reasonable time.

The Site is intended for businesses and facility decision-makers and is not directed at children. We do not knowingly collect personal information from individuals under the age of 18.

In accordance with applicable Indian law, any complaints or concerns regarding the processing of your personal information may be directed to our Grievance Officer at avhisolutionsindia@gmail.com. We aim to acknowledge and address grievances promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date.

For any questions about this Privacy Policy or how we handle your information, please contact us at avhisolutionsindia@gmail.com or +91 98993 87361. We are based in New Delhi, India.